Registration & Screening
Crisis Escalation Overlay
Across voice and chat agents, Inquira follows an approved escalation script, captures context, and alerts the duty team or agreed crisis route immediately.
15 sec
human alert target
Result
Crisis information reaches the right human faster, with transcript and audit trail, without the agent making a clinical decision.
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What this agent handles
A practical view of the information Crisis Escalation Overlay captures, checks, and hands back to your team.
The old situation
Crisis signals can appear in any patient-facing conversation, including outside office hours.
The Inquira solution
Across voice and chat agents, Inquira follows an approved escalation script, captures context, and alerts the duty team or agreed crisis route immediately.
Agent preview
How the interaction feels
15 sec
human alert target
Step
Patient language suggests acute risk
Step
Agent follows the approved escalation script
Step
Duty professional or crisis route is alerted
Step
Transcript and context are available for review
Result
Crisis information reaches the right human faster, with transcript and audit trail, without the agent making a clinical decision.
Related agents
Connect this agent to the wider journey
These agents often work alongside this workflow in patient access, care coordination, or follow-up.
FAQ Agent
Patients get instant answers without queues, while staff stop being interrupted for standard information.
Self-Registration Agent
The intake coordinator starts the morning with structured registrations, not a mailbox full of partial information.
Referral Triage Agent
Referrers and patients receive faster administrative feedback while triage decisions remain with the care team.