99% answer rate.
Zero extra headcount.
Start with the outpatient workflows that create the most pressure: reception overflow, intake preparation, and schedule recovery.
Patient Access
Answer outpatient calls, classify intent, and route requests without extending the phone queue.
Intake & Preparation
Collect missing clinical and administrative information before the outpatient visit starts.
Scheduling & Capacity
Recover capacity from cancellations, no-show risk, and department-specific waitlists.
Follow-up & Continuity
Close the loop after visits with structured calls, outcome collection, and EHR-ready summaries.
See the workflow live
From hospital call to coordinated action.
99%
answer rate
99%
answer rate
for routine patient calls during peak demand
Read more< 1 sec
average answer time
before triage, routing, or scheduling work starts
Read more60%
released slots filled
after last-minute cancellations or clinician absence
Read more4 weeks
pilot scope
for one department workflow and integration path
Read moreHIPAA compliant technology you can trust
Protect PHI with strong security controls and healthcare-ready AI agents
Trusted by modern healthcare teams across the US
Operational view
Four hospital workflows, one coordination layer
Each workflow relieves a pressure point that hospital teams already recognize: queues, incomplete preparation, empty slots, and follow-up gaps.
Patient Access
Answer outpatient calls, classify intent, and route requests without extending the phone queue.
- 24/7 answer for peak-hour call demand
- Patient identification and intent capture
- Warm transfer for clinical or urgent signals
Intake & Preparation
Collect missing clinical and administrative information before the outpatient visit starts.
- Pre-visit questionnaires completed by phone
- Referral and preparation gaps captured before arrival
- Escalation when answers trigger clinical review
Scheduling & Capacity
Recover capacity from cancellations, no-show risk, and department-specific waitlists.
- Last-minute cancellations offered to waitlist patients
- Reminder calls reduce preventable no-shows
- Clinician absence triggers automatic rebooking flows
Follow-up & Continuity
Close the loop after visits with structured calls, outcome collection, and EHR-ready summaries.
- ROM and outcome questions collected by phone
- Post-visit instructions reinforced automatically
- Structured notes and exceptions handed back to teams
Hospital journey proof
From phone queue to completed follow-up
Hospital coordination fails in the handoffs between access, preparation, scheduling, and follow-up. Inquira keeps those handoffs moving.
01
Call intake
02
Patient match
03
Preparation
04
Appointment
05
Follow-up
Start with one department workflow
Begin with a scoped use case such as outpatient reception overflow, cancellation refill, intake preparation, or reminders. Expand after the first workflow proves the operational case.
Keep clinical accountability clear
The agent follows approved rules and escalates clinical signals. Clinicians remain accountable; automation removes coordination work around them.
Built into hospital operations
Your department rules become the agent workflow.
Hospital workflows depend on exceptions: specialty rules, triage thresholds, cancellation windows, waitlist priority, and escalation paths. Inquira configures those rules so routine coordination happens automatically.
No-code workflow editor
Last-minute cancellation becomes recovered capacity
When a patient cancels, the workflow updates the schedule, contacts eligible waitlist patients, and fills the slot before planners lose the day.
AI voice call
Patient cancels appointment
CallThe agent identifies the patient, confirms the appointment, and registers the cancellation path.
Workflow step
Check schedule and waitlist
If / elseRules decide whether the slot can be offered, which waitlist patients qualify, and how quickly outreach should start.
AI voice call
Call waitlist patients
CallThe agent contacts patients in the right order until one accepts the released slot.
Hospital system update
Book and confirm
EHRThe appointment is confirmed and the updated schedule is visible to the team.
Live handoff
Escalate to planner
TransferComplex restrictions or urgent changes transfer to staff with a short summary.
Buying committee proof
The first questions answered clearly
Hospital teams need more than an AI demo. They need safety, integration, ROI, and compliance answers that survive internal review.
CMIO
Clinically safe escalation
The agent supports care teams but does not make clinical decisions. Crisis, risk, or ambiguous signals transfer to your team with context.
CIO
Works with hospital systems
Start with telephony and controlled workflow automation, then connect EHR read/write paths where the business case is proven.
CFO
Measured in recovered capacity
The case is built on fewer missed calls, fewer no-shows, fuller calendars, and less repetitive front-office work.
Procurement-ready
Trust signals before the internal review starts
Hospital teams need clear governance answers before a demo turns into a project. Surface compliance, data region, integration scope, and accountable escalation up front.
The agent follows department-approved rules and escalates risk, crisis, or ambiguous signals to the right team with captured context. It removes coordination work around clinicians; it does not make clinical decisions, and the care team always remains accountable.
Yes. Most pilots begin with telephony and controlled workflow automation, then add read/write integrations once the workflow proves recovered capacity or lower queue pressure. There is no need to wait for a multi-year EHR programme to start.
The page surfaces governance answers early: NEN7510, ISO27001, HIPAA, GDPR, EU AI Act readiness, EU data region, scoped pilot design, and clear EHR integration paths, so the answers survive internal review.
A tightly scoped department workflow, success metrics such as answer rate or filled cancellations, operating rules, escalation paths, and the integration plan needed for hospital review. Most pilots run within about four weeks.
Epic, Medicore, and Nedap ONS are live, with HiX integration in development alongside a clinical anchor partner. Integration runs through standards such as FHIR APIs for schedule reads, appointment write-back, and structured handoff.
Reminder and confirmation calls reduce preventable no-shows, and when a slot is released through a cancellation or clinician absence, the agent contacts eligible waitlist patients in the right order until the slot is filled.
The agent classifies intent and resolves routine scheduling, preparation, and administrative requests directly. Urgent, clinical, or ambiguous signals are warm-transferred to the right team with the patient's identity, reason, and context already captured.
Inquira is built for regulated healthcare with NEN7510, ISO27001, HIPAA, and GDPR alignment, EU data region hosting, encryption in transit and at rest, and a data processing agreement. Access follows least-privilege and is fully auditable.
No. The first workflow runs on telephony and controlled automation with no system migration. Configuration is done in a no-code workflow editor, and deeper EHR integration is added only where the business case is proven.
Inquira supports 87+ languages, so patients can be helped by phone or SMS in their own language while your hospital teams continue to work in the language they prefer.