Hospitals · outpatient clinics and contact centres
No extra phone staff needed. Inquira answers the phone alongside your contact centre, prepares patients and books straight from the referral. You can start without an EHR integration.
Or call our AI agent:+31 10 302 4064
Leading Dutch hospitals work with Inquira. We share names in a reference call.
Request a reference call24/7
reachable
including peak hours and after closing
Direct
handover with context
anyone who needs a person reaches the contact centre or clinic with who is calling and why
Complete
prepared for the clinic
instructions and questionnaires followed up until they are in
4-6 weeks
to go live
for one clinic or one task, with the team as backup
The care journey
For each step: what the agent does, what the patient handles and what your team sees.
Try itClick a step
Step 1 · Phone
Three AI agents, one view for your team
An agent is an AI employee with one fixed job. Start with one; each one you add shares the same view, rules and EHR connection.
Phone access
Every caller helped straight away.
Referrals and intake
Every file complete before intake.
Capacity
Every open slot filled again.
Swipe to see all three agents
One secure link, no portal or account. Check details, sign, fill in the questionnaire, book.
More about patient actionsOne timeline per file: every call as a transcript, every message, every document and what is still open. With an EHR integration, appointments, notes and documents also go into your EHR. Inquira flags, your team decides.
A day with Inquira
Six moments in one day. No phone chasing and no call-backs. Your team keeps its time for the conversations that need a person.
The clinic opens and the phone lines fill up.
Every caller answered. Questions handled, appointments moved, the rest put through with a summary.
New referrals for the outpatient clinic.
Appointment booked within the department's rules and confirmed by SMS.
Preparation for tomorrow's procedures.
Instructions and questionnaire sent and reminded. Anyone who doesn't respond is called.
An appointment for the day after tomorrow is cancelled.
Offered to the best-fitting patient on the waiting list.
Example day. Every moment is in the timeline, with transcript and summary. With an EHR integration, also in your EHR.
Control
Moving a step to the agent is a setting, not an IT project. And it can always move back. So it grows at your team's pace.
Try itPick Team, Assisted or Agent for each step and see what happens.
Phone · Agent
The agent answers at peak times and after hours, answers questions and moves appointments. Callers who need a person go to the contact centre.
Link sent
The moment the step is due.
Reminder
By SMS or email, at a time that suits.
The agent calls
And completes it on the call.
Your team is alerted
Only if that doesn't work. Clearly described and ready to act on.
For your review
How it works alongside your contact centre, how it works with your EHR and how you buy it.
Contact centre and patient flow
The Reception Agent answers at peak times, after hours or for one clinic. Anyone who needs a person is put through to the contact centre or clinic, with a summary.
IT and information management
Integration runs via FHIR, HL7 or API. Which read and write paths come first is agreed per hospital with your IT team and EHR vendor. Until then the first task runs on telephony and SMS.
Procurement
A pilot on one clinic or one task, live in 4 to 6 weeks, with success measures you set in advance. You pay for the work the agent does, not per user.
Security and compliance
ISO 27001 and NEN 7510 certified (NEN 7510 is the Dutch healthcare information-security standard). Access logging per NEN 7513.
Processed under the GDPR and hosted in the EU. Models are not trained on healthcare data.
Only the transcript and limited metadata, reviewable per call.
Every caller is told they are speaking to an AI assistant. Anyone who wants a person gets one.
Technically enforced, not just by instructions. Clinical judgement stays with the professional.
A GDPR data processing agreement based on the Dutch healthcare sector's standard model (BOZ), and support with your DPIA.
How we start
Inquira works alongside your EHR. Live integrations with Medicore and Nedap Ons (widely used Dutch EHRs); other systems connect via FHIR, HL7 or API. You can also start without an integration.
Live in 4 to 6 weeks
For example the morning phone lines or the registration process. Live during office hours, with your team as backup.
Review every 4 to 6 weeks
Staff help write the answers: it becomes their knowledge base. Adjust together each round.
You set the pace
Add scheduling, waiting list and registration. Per process step you decide how much Inquira takes on.
What it asks of your team: One key user who helps write the answers, a review every 4 to 6 weeks and access to your telephony or EHR. We provide the data processing agreement and support with your DPIA.
Pricing principle: You pay for the work the agent does, not per user.
See pricingFAQ
Question not listed? Let the AI call you or book a demo.
The Reception Agent answers when you choose: at peak times, after hours or for one clinic. Anyone who needs a person is put through to the contact centre or clinic, with who is calling and why. How calls reach Inquira is agreed with you and your telephony provider.
Yes. The first task runs on telephony and SMS, for example one clinic's phone line or patient preparation. The EHR integration is added once the first task has proven itself. There is no need to wait for an EHR programme.
Medicore and Nedap Ons are integrated and live. Hospital EHRs such as Epic, Oracle Health, Dedalus ORBIS or HiX connect via FHIR, HL7 or API, scoped with your IT team. You can also start without an integration: the first task then runs on telephony and SMS.
Questions from procurement, your DPO and information security are answered up front: ISO 27001 and NEN 7510 certified, access logging per NEN 7513, hosting in the EU, a GDPR data processing agreement and support with your DPIA. The pilot is scoped, with success measures agreed in advance.
You pay per conversation minute of the agent plus a fixed monthly fee, not per user. In the demo we work it out with your own call volume and call length, next to what extra phone staff would cost you.
The agent gives no clinical advice, and that is technically enforced. Urgent, clinical or unclear signals are put straight through to the right team, with who is calling, why and a short summary. The care team stays accountable.
In 30 minutes we walk through your clinic: phones, preparation and scheduling from the referral. You see what can move to an agent first and what it costs.
Or call our AI agent:+31 10 302 4064
