Scheduling and waiting list
Scheduling that stayed human work can now move to the agent
Your organisation's rules live in Inquira. So the agent schedules the way your best scheduler would, and patients choose for themselves within those rules.
Or call our AI agent:+31 10 302 4064
1 · What it is
A scheduler that knows your rules
Today
Waiting lists in spreadsheets, scheduling by phone and rounds of calls when a clinician drops out.
With Inquira
The scheduling agent plans by your rules, including series, groups and multi-party appointments. A freed-up slot goes straight to the best-matching person on the waiting list, following your waiting-list rules. Your schedulers keep the final say.
2 · How it works
How the agent schedules
- 1
Your rules in Inquira
Locations, expertise, intake blocks, waiting times and buffers. Set once, together with your schedulers.
- 2
The agent proposes or books
Based on those rules and the preferences of the organisation, the clinician and the patient.
- 3
The patient chooses
Through the link or by phone, within your rules. Confirmation and reminder follow automatically.
- 4
Your scheduler stays in control
You decide per step how much the agent does. Appointments go straight into your calendar in Medicore or Nedap Ons.
3 · What it can do
What the scheduling agent can do
Rules per location
Clinician expertise, intake blocks, waiting time, buffers and opening hours.
Preferences from three sides
From the organisation, the clinician and the patient: day, time, location, language and clinician.
Series and recurring appointments
A course of treatment or check-ups scheduled in one go, and moved together when something changes.
Groups
Group therapy with fixed times, capacity and intake. An open seat in the group gets filled.
Multi-party sessions
Appointments with several clinicians, parents or a carer, at a time that works for everyone.
Waiting list
A freed-up slot goes straight to the best-fitting person waiting. Your team keeps the final say.
Self-booking and rescheduling
Through a link or by phone, inbound and outbound, within the organisation's rules.
Clinician sick leave
Every affected appointment moved or offered again, and everyone informed in time.
4 · What it delivers
What it delivers
What you notice in practice:
- No round of calls for your team when someone calls in sick: everyone hears in time what changes.
- A freed-up slot is offered again straight away, following your waiting-list rules.
- Your schedulers spend their time on the exceptions, not on the phone.
- Patients pick a time themselves, also in the evening and at weekends.
How care organisations use Inquira
Cardiology clinic · 19 locations
Scheduling straight from the referral: self-booking via a link, confirmation and reminders.
What scheduling costs your team today
Enter your own numbers. You see how many hours your team spends on scheduling today; how much of that moves to the agent is your call, step by step.
58 hrs / month
€2.030 / month
How much of this can move to the agent differs per step. In a demo we work it out together, with your own rates.
An indication based on your own input, not a quote or a promise.
Questions about scheduling
What schedulers and managers ask us
With Medicore and Nedap Ons the agent books, moves and cancels directly in the calendar. Microsoft 365 / Outlook and Google Calendar are supported too; other systems connect via FHIR, HL7 or API.
Yes. The agent books a course of treatment or a series of check-ups in one go; when something changes, it moves the appointments along. A free place in a group is filled from the waiting list.
Your waiting-list rules, for example on care need, location, waiting time and contract agreements. The front office keeps the final say and chooses per step whether the agent offers the slot itself or proposes first.
Then the agent schedules by phone, with the same rules as the link. Anyone who wants to speak to a person is put through.
See which part of your scheduling the agent can take over
In 30 minutes we walk through your scheduling rules and point out the step that can move to the agent first.
Or call our AI agent:+31 10 302 4064