Patient actions and documents
One link. No portal. Everything handled.
Check details, sign consent, complete a questionnaire, pick or move an appointment: patients do it through one secure, verified link. No response? A reminder follows, then a call from the agent.
Or call our AI agent:+31 10 302 4064
- Secure, verified link
- No account or app
- By SMS or email
- Phone as fallback
Complete your registration
- Verification
- Check your details
- Sign consent
- Complete questionnaire
- 5Choose your intake
All done. See you at your intake.
1 · What it is
Everything the patient needs to do, through one link
Today
Loose forms, paper signatures, a separate questionnaire tool and a team that keeps calling until everything is in.
With Inquira
The intake agent sends one secure link for details, consent, questionnaires and picking an appointment. It reminds, calls when nothing comes back and puts everything back in the file.
2 · How it works
How everything comes in
- 1
The link at the right moment
By SMS or email, as soon as the step is due. You decide per care pathway what it includes.
- 2
Verification
The patient confirms their identity and only sees what is ready for them. No account, no app.
- 3
Fill in, sign, choose
Check details, sign, complete questionnaires and pick an appointment. They can stop and continue later.
- 4
Followed up until complete
If something doesn't come back, a reminder follows and then the agent calls. Only if that doesn't work is your team alerted.
What the patient sees, and what your team sees
The patient
- Receives a link by SMS, email or WhatsApp when the step is due.
- Verifies their identity and sees only what is waiting for them.
- Checks details, signs, completes questionnaires and picks an appointment.
- Can stop and continue later. Prefer to talk? The agent goes through it by phone.
Your team
- Sees per patient which items are in and what is still open.
- Is only alerted when a reminder and a call have not worked.
- Finds signed documents and completed questionnaires in the record.
- Decides per pathway which steps, documents and questionnaires belong to it.
3 · What it can do
What the link can do
Registration form
Details, reason for referral and insurance, pre-filled where possible. The patient checks and completes.
Consent and signature
Treatment agreement, consent to share data and guardianship. For minors, both parents sign.
Questionnaires
Registration and intake questionnaires, outcome measures and PHQ-9. Through the link, or by phone with the agent.
Referral letter
The referral is recognised and read. The relevant fields are ready for assessment.
Verification
Identity checked when the link is opened, and insurance details checked before anything is scheduled.
Back in the record
Completed forms and signed documents go back to the EHR or SharePoint.
Phone as fallback
Patients who prefer to call or are less comfortable online go through the questions with the agent by phone. The answers still land in the file.
SMS and secure email
The link and reminders go by SMS or email. Messages with personal details can go through secure email.
4 · What it delivers
What it delivers
- Files complete before the intake, without a call-back list.
- No more paper forms or separate questionnaire tools next to the EHR.
- Your team sees per patient what has come in and what is still open.
- Patients who are less comfortable online finish too: by phone with the agent.
Examples from care
Youth mental health
Registration with guardianship and consent from both parents, a registration questionnaire, then self-scheduling the intake.
Mental health
Intake preparation with two questionnaires, exclusion criteria and an explanation of the pathway, monitored until complete.
Treatment centre
Questionnaire and preparation instructions for the consultation, with a reminder if it is still open the day before.
Security and compliance
What boards, DPOs and security teams ask first
Certified
ISO 27001 and NEN 7510 certified (NEN 7510 is the Dutch healthcare information-security standard). Access logging per NEN 7513.
GDPR, data in the EU
Processed under the GDPR and hosted in the EU. Models are not trained on healthcare data.
No audio stored
Only the transcript and limited metadata, reviewable per call.
Always identified as AI
Every caller is told they are speaking to an AI assistant. Anyone who wants a person gets one.
No clinical advice
Technically enforced, not just by instructions. Clinical judgement stays with the professional.
Contracts in place
A GDPR data processing agreement based on the Dutch healthcare sector's standard model (BOZ), and support with your DPIA.
Questions about the link
What care providers ask us about client actions
No. The patient receives one secure link by text, email or WhatsApp, confirms their identity and only sees what is ready for them. There is no portal and no account.
First a reminder by text or email, then the agent calls. Only if that brings nothing does your team get an alert.
Registration forms, the treatment agreement, consent for data sharing and parental authority, registration and intake questionnaires, PROMs and PHQ-9. You decide per care pathway which steps belong to it.
Yes. Anyone who prefers to call goes through the questions with the agent by phone. The answers still end up in the file.
Back into the EHR or SharePoint. Your team finds them in the file and sees per patient what has come in and what is still open.
Every file complete before the intake
Show us the forms and questionnaires you still chase today. We'll show you how they arrive on their own.
Or call our AI agent:+31 10 302 4064