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Specialist clinics and independent treatment centres

Referred today, booked today

Inquira schedules straight from the referral, prepares the patient, confirms and reminds, and answers the phone for questions about consultations, invoices and reimbursement. For treatment centres with one location or dozens.

Or call our AI agent:+31 10 302 4064

Used byHartKliniek

Cardiology, 19 locations: scheduling from the referral, confirmations and reminders.

For every specialty

Cardiology · Dermatology · Ophthalmology · Orthopaedics · Diagnostics · Fertility · Plastic surgery

The care journey

From referral to consultation, step by step

For each step: what the agent does, what the patient handles and what your team sees.

Try itClick a step

Step 1 · Referral

Agent does
Reads the referral and sends a booking link right away.
Patient does
Picks location and time from open slots.
Team sees
Appointment booked, without a call from your team.
In the EHR
Appointment in the calendar.

Everything in between

Forms, signatures, consent and questionnaires: handled

Inquira collects every document needed for the consultation and follows up until it is complete. Through one secure link, with no portal or account.

Details and insurance

Personal and insurance details, pre-filled where possible. The patient checks and completes.

Consent and signature

Consent to treatment and data sharing, signed digitally.

Questionnaires

Preparation questionnaire for the consultation. Through the link, or by phone with the agent.

Referral

The referral is recognised and the right appointment type is ready.

Verification

Identity checked when the link is opened, insurance details checked before anything is booked.

Back in the record

Completed questionnaires and signed documents go back to the EHR.

Replaces paper forms, separate questionnaire tools and RPA robots.

How the patient link works
Your clinic

Prepare your appointment

  1. Choose your appointment
  2. Verification
  3. Check your details
  4. Sign consent
  5. 5Complete questionnaire

All done. See you at your appointment.

A day with Inquira

What happens while your team is at work

Six moments in one day. No phone chasing and no call-backs. Your team keeps its time for the conversations that need a person.

  1. 07:45

    Twelve new referrals arrive.

    Every patient gets a booking link and picks their own location and time.

  2. 08:30

    The morning phone peak.

    Questions about consultations, invoices and reimbursement answered. The rest transferred warm.

  3. 11:00

    Questionnaires for tomorrow are still open.

    Reminded by SMS. Anyone who doesn't respond is called.

  4. 13:15

    A specialist drops out for the afternoon.

    Patients called and offered a new time, also at another location.

Example day. Every moment is in the timeline, with transcript and summary. With an EHR integration, also in your EHR.

Control

You decide, step by step, how much the agent does

Moving a step to the agent is a setting, not an IT project. And it can always move back. So it grows at your team's pace.

Team
Your team does this step. Inquira records it and keeps the overview.
Assisted
Inquira prepares, your team approves.
Agent
The agent runs this step, your team supervises.

Try itPick Team, Assisted or Agent for each step and see what happens.

  • Phone
  • Booking link from referral
  • Preparation
  • Confirm and remind
  • Drop-outs

Phone · Agent

The agent answers questions about consultations, invoices and reimbursement and moves appointments. Callers who need a person are transferred.

And if someone doesn't respond?

  1. 1

    Link sent

    The moment the step is due.

  2. 2

    Reminder

    By SMS or email, at a time that suits.

  3. 3

    The agent calls

    And completes it on the call.

  4. 4

    Your team is alerted

    Only if that doesn't work. Clearly described and ready to act on.

  • No clinical advice. Technically enforced.
  • Anyone who wants a human gets one.
  • Every conversation reviewable, with transcript and summary.

Security and compliance

What boards, DPOs and security teams ask first

Certified

ISO 27001 and NEN 7510 certified (NEN 7510 is the Dutch healthcare information-security standard). Access logging per NEN 7513.

GDPR, data in the EU

Processed under the GDPR and hosted in the EU. Models are not trained on healthcare data.

No audio stored

Only the transcript and limited metadata, reviewable per call.

Always identified as AI

Every caller is told they are speaking to an AI assistant. Anyone who wants a person gets one.

No clinical advice

Technically enforced, not just by instructions. Clinical judgement stays with the professional.

Contracts in place

A GDPR data processing agreement based on the Dutch healthcare sector's standard model (BOZ), and support with your DPIA.

Visit the Trust Center

How we start

Small and scoped, then step by step

Inquira works alongside your EHR. Live integrations with Medicore and Nedap Ons (widely used Dutch EHRs); other systems connect via FHIR, HL7 or API. You can also start without an integration.

  1. 1

    One scoped task

    Live in 4 to 6 weeks

    For example the morning phone lines or the registration process. Live during office hours, with your team as backup.

  2. 2

    Refine together

    Review every 4 to 6 weeks

    Staff help write the answers: it becomes their knowledge base. Adjust together each round.

  3. 3

    Move more to Inquira

    You set the pace

    Add scheduling, waiting list and registration. Per process step you decide how much Inquira takes on.

What it asks of your team: One key user who helps write the answers, a review every 4 to 6 weeks and access to your telephony or EHR. We provide the data processing agreement and support with your DPIA.

Pricing principle: You pay for the work the agent does, not per user.

See pricing

FAQ

Frequently asked questions from treatment centres

Question not listed? Let the AI call you or book a demo.

Yes. The referral is recognised and read. The patient immediately gets a booking link for the right appointment type and picks location and time from the open slots.

Yes. The agent schedules across all locations and respects the rules per location, specialist and appointment type. Patients only see slots that fit.

The reception agent answers every caller instantly, handles questions about consultations, invoices and reimbursement from your own knowledge base and reschedules appointments. Anyone who needs a human is put through with a summary with the record on screen.

The Medicore integration is in place: Inquira reads and writes calendars, appointments and documents. Other systems connect via FHIR, HL7 or API. You can also start without an integration.

A reminder follows by SMS or email, then the agent calls. Only if that doesn't work does your team get a signal, so no referral is left waiting.

We start with one scoped task, for example scheduling from the referral or the phone lines. It goes live in 4 to 6 weeks, with your team as backup.

The agent introduces itself as an AI assistant of your clinic at the start of every call. Anyone who prefers a person is put through, with a summary for your colleague. Anyone who doesn't want to call uses the link instead. Hear it for yourself: let the AI call you now.

Every call is in the timeline as a transcript and summary, so your team sees exactly what was said and done. You correct an appointment the way you always do. What can be better goes into the agent's answers at the review every 4 to 6 weeks.

Every referral an appointment, straight away

In 30 minutes we show how it works with your locations, specialties and agenda.

Or call our AI agent:+31 10 302 4064