Elderly care and district nursing
Every registration complete. Every intake planned. Families helped straight away.
Inquira's AI agents collect details and consent through one secure link, plan the intake visit with the client and informal carer, and answer the phone for clients and families. Integrated with Nedap Ons. Your team stays in control.
Or call our AI agent:+31 10 302 4064
The care journey
From registration to start of care, step by step
For each step: what the agent does, what the client or family handles and what your team sees.
Try itClick a step
Step 1 · Registration
- Agent does
- Takes the registration and sends the client or family a secure link.
- Client or family does
- Fills in details, contact persons and consent, together with family if that helps.
- Team sees
- A complete registration, without chasing calls.
- In the care record
- Documents in the file.
A day with Inquira
What happens while your team is at work
Six moments in one day. No phone chasing and no call-backs. Your team keeps its time for the conversations that need a person.
- 07:30
A district nurse calls in sick.
The agent reschedules her intake visits for today, with clients and families.
- 08:30
Families call with questions about the start of care.
Questions answered, changes recorded, the rest transferred with a summary.
- 10:00
A registration comes in from the GP.
Link sent to the client and family for details, contact persons and consent.
- 13:00
An intake visit is cancelled.
The agent finds a new time that suits the client, the informal carer and the district nurse.
Example day. Every moment is in the timeline, with transcript and summary. With an EHR integration, also in your EHR.
Control
You decide, step by step, how much the agent does
Moving a step to the agent is a setting, not an IT project. And it can always move back. So it grows at your team's pace.
- Team
- Your team does this step. Inquira records it and keeps the overview.
- Assisted
- Inquira prepares, your team approves.
- Agent
- The agent runs this step, your team supervises.
Try itPick Team, Assisted or Agent for each step and see what happens.
- Phone
- Registration
- Intake planning
- Care agreement
- Start of care
Phone · Agent
The agent answers questions from clients and families and records changes. Callers who need a care professional are transferred.
And if someone doesn't respond?
- 1
Link sent
The moment the step is due.
- 2
Reminder
By SMS or email, at a time that suits.
- 3
The agent calls
And completes it on the call.
- 4
Your team is alerted
Only if that doesn't work. Clearly described and ready to act on.
- No clinical advice. Technically enforced.
- Anyone who wants a human gets one.
- Every conversation reviewable, with transcript and summary.
Security and compliance
What boards, DPOs and security teams ask first
Certified
ISO 27001 and NEN 7510 certified (NEN 7510 is the Dutch healthcare information-security standard). Access logging per NEN 7513.
GDPR, data in the EU
Processed under the GDPR and hosted in the EU. Models are not trained on healthcare data.
No audio stored
Only the transcript and limited metadata, reviewable per call.
Always identified as AI
Every caller is told they are speaking to an AI assistant. Anyone who wants a person gets one.
No clinical advice
Technically enforced, not just by instructions. Clinical judgement stays with the professional.
Contracts in place
A GDPR data processing agreement based on the Dutch healthcare sector's standard model (BOZ), and support with your DPIA.
How we start
Small and scoped, then step by step
Inquira works alongside your EHR. Live integrations with Medicore and Nedap Ons (widely used Dutch EHRs); other systems connect via FHIR, HL7 or API. You can also start without an integration.
- 1
One scoped task
Live in 4 to 6 weeks
For example the morning phone lines or the registration process. Live during office hours, with your team as backup.
- 2
Refine together
Review every 4 to 6 weeks
Staff help write the answers: it becomes their knowledge base. Adjust together each round.
- 3
Move more to Inquira
You set the pace
Add scheduling, waiting list and registration. Per process step you decide how much Inquira takes on.
What it asks of your team: One key user who helps write the answers, a review every 4 to 6 weeks and access to your telephony or EHR. We provide the data processing agreement and support with your DPIA.
Pricing principle: You pay for the work the agent does, not per user.
See pricingFAQ
What elderly and home care organisations ask us
Yes. Inquira reads clients, calendars and appointments from Nedap Ons and writes back appointments, notes and documents. Nedap Ons stays the source of truth. You can also start without an integration.
Yes. The link can go to the client or to a contact person the client has named, and the agent plans the intake visit at a time that suits both. Who may sign on the client's behalf, such as a legal representative, you record per client.
Anyone who can't or won't use a link handles it by phone with the agent, or through family. The agent calls when something doesn't come back, calmly and in the client's language.
The agent gives no clinical advice and makes no decisions about care needs or care; that stays with your professionals. On a care question or an urgent signal it transfers straight away.
Often with the phone line for clients and families, or with registration. That one task is live in 4 to 6 weeks, with your team as backup.
See what this means for your organisation
In 30 minutes we walk through your registration and intake and show which step can move to the agent first.
Or call our AI agent:+31 10 302 4064