Digital reception
Every caller answered straight away, even at the morning peak.
The reception agent answers the phone, replies to chat and email and moves appointments, in 87+ languages. Callers who need a person are transferred with a summary. Your team decides what the agent says.
Or call our AI agent:+31 10 302 4064
1 · What it is
A reception that always answers
Today
A phone menu, a queue and callback requests the front office is still working through at the end of the day.
With Inquira
The agent answers straight away, recognises the question and handles what it can: giving information, moving or cancelling an appointment. The rest goes to your team with context: who is calling and why.
2 · How it works
How a call goes
- 1
Answered straight away
The agent introduces itself as an AI assistant of your organisation, in the caller's language.
- 2
Question recognised
Appointment, reimbursement, opening hours or something else. For appointment questions the agent first checks who is calling.
- 3
Handled or transferred
What the agent may handle, it handles. A clinical question, an urgent signal or someone who wants a person goes straight to your team.
- 4
Recorded
Every call is in the timeline as a transcript and summary. With an EHR integration, appointments and notes are in your EHR too.
3 · What it can do
What the reception agent can do
Phone
Answers every caller straight away, even at peak times. Works with your own numbers and telephony, such as SIP and 3CX.
Chat
Answers questions in the chat on your website, with the same knowledge base as on the phone.
Email and SMS
Replies to email, including secure email, and sends confirmations and reminders by SMS.
87+ languages
The same process in the caller's language. Your team keeps working in its own.
Your own knowledge base
Answers come from a knowledge base your staff maintain and refine themselves.
Moving and cancelling appointments
Directly in the calendar, within your rules. A freed-up slot can be offered straight away to someone on the waiting list.
Clinician calls in sick
The agent calls that day's patients and offers each of them a new slot.
Transfers with context
Callers who need a person reach a colleague who immediately sees who is calling and why.
4 · What it delivers
What it delivers
What you notice in practice:
- No phone menu and no queue: every caller is answered straight away.
- Your front office only gets the calls that need a person, with the summary already on screen.
- No callback list: what the agent doesn't handle is ready for your team, with a summary.
- Every call can be read back, so you see for yourself what happens.
How care organisations use Inquira
Mental health · 23 locations · 80 clinician schedules
Digital reception for the entire inbound line, clinician sick-leave handling and waiting-list management.
Work it out with your own numbers: how many calls a day, how many callback requests and how long a caller waits today.
Security and compliance
What boards, DPOs and security teams ask first
Certified
ISO 27001 and NEN 7510 certified (NEN 7510 is the Dutch healthcare information-security standard). Access logging per NEN 7513.
GDPR, data in the EU
Processed under the GDPR and hosted in the EU. Models are not trained on healthcare data.
No audio stored
Only the transcript and limited metadata, reviewable per call.
Always identified as AI
Every caller is told they are speaking to an AI assistant. Anyone who wants a person gets one.
No clinical advice
Technically enforced, not just by instructions. Clinical judgement stays with the professional.
Contracts in place
A GDPR data processing agreement based on the Dutch healthcare sector's standard model (BOZ), and support with your DPIA.
Questions about digital reception
What care organisations ask us
Yes. The agent introduces itself as an AI assistant of your organisation at the start of every call. Anyone who prefers a person is put through.
The agent gives no clinical advice; that is technically enforced. It transfers straight to your team, with who is calling and why. What happens out of hours is set in your protocol beforehand.
No. Inquira works with your own numbers and connects to your telephony, such as SIP, 3CX, CM.com, Sewan, Telnyx, Twilio, and vCare.
Your team. Staff help write the knowledge base and see per call what the agent said. What can be better, we adjust together at the review every 4 to 6 weeks.
Hear the reception agent for yourself
Call our AI agent, or book a demo and we'll walk through your incoming calls together.
Or call our AI agent:+31 10 302 4064