Treatment & Logistics
Cancellation Backfill Agent
When a slot opens, the workflow identifies eligible waiting-list patients using your rules and offers the slot first-eligible-first-served.
minutes
to offer open slots
Result
More cancelled appointments become recovered capacity without manual call rounds.
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What this agent handles
A practical view of the information Cancellation Backfill Agent captures, checks, and hands back to your team.
The old situation
Late cancellations create empty billable slots because planners cannot call the right patients fast enough.
The Inquira solution
When a slot opens, the workflow identifies eligible waiting-list patients using your rules and offers the slot first-eligible-first-served.
Agent preview
How the interaction feels
minutes
to offer open slots
Step
Cancellation opens a treatment slot
Step
Workflow finds eligible waiting-list patients
Step
Patients receive the offer by voice or chat
Step
Accepted slot is booked and logged
Result
More cancelled appointments become recovered capacity without manual call rounds.
Related agents
Connect this agent to the wider journey
These agents often work alongside this workflow in patient access, care coordination, or follow-up.
Self-Planning Widget
Patients can plan at 23:00 while the EHR agenda stays consistent with practice policy.
Appointment Reminder Agent
No-shows fall and staff learn about cancellations before the slot is lost.
Sick-Therapist Rebooking Agent
Patients are informed quickly and staff get an organized rebooking list instead of a call storm.