Website Privacy Policy

Introduction

This Website Privacy Policy (“Policy”) explains how Inquira Technologies B.V. (“Inquira Health,” “we,” “us,” or “our”) collects, uses, and shares personal data when you visit or interact with our website at www.inquira.health. We act as a Data Controller for the data we collect directly on our website. By using our website, you consent to the practices described in this policy.

If you have any questions, please contact us at support@inquira.health.

Data We Collect From Website Visitors

1. Information You Provide
   • Contact Form / Email Inquiries: When you fill out a contact form or email us, we collect information such as your name, email address, and any other information you voluntarily provide.
   • Newsletter Sign-Up: If you subscribe to our newsletter, we collect your email address to send you updates.
   • Sales Call Bookings: If you schedule a call with us via cal.com, we collect the information you provide to arrange and confirm the appointment (e.g. your name, email address, and any details you share in the booking form).
   • Chat Support via Crisp: If you use the chat feature on our website (powered by Crisp), we collect the chat content (messages you send), your name or nickname if you provide one, and any other information you choose to include.
2. Information Collected Automatically
   • IP Address
   • Browser type and version
   • Operating system and platform
   • Time zone setting
   • Pages you visit, date/time of your visit, and how you interact with our site
   • Referral URLs (the site or link that led you to ours)
3. Cookies and Similar Technologies
   • We do not use cookies to track your behavior for marketing or analytics. If any strictly necessary cookies are used (e.g. for session management), we will disclose them separately.

How We Use Your Data

We may use your data to:

1. Operate and maintain our website
2. Respond to your inquiries and provide customer support (including chat support)
3. Manage and facilitate sales calls or demos you schedule with us
4. Send you newsletters or marketing materials (only if you have opted in)
5. Improve our website's content and user experience
6. Comply with legal obligations or enforce our Terms of Use
7. Protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we rely on the following legal grounds to process your personal data:

• Consent: For sending you marketing or newsletter emails, and responding to optional inquiries (e.g. chat support).
• Legitimate Interests: For website functionality, security, and to facilitate business communications (including scheduling sales calls), where these do not override your fundamental rights.
• Legal Obligation: To comply with applicable laws or regulations.

Data Sharing and Transfers

We do not sell your personal data. We may share your information with:

1. Service Providers: For hosting, IT support, and specific integrations (See sub-processors for complete list)
2. Legal or Regulatory Bodies: If required by law or to protect our rights and safety.
3. Corporate Transactions: If we undergo a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

If your personal data is transferred outside the European Economic Area (EEA), we ensure an adequate level of protection, such as Standard Contractual Clauses.

Data Retention

We keep website visitor data only as long as it's needed:

• Contact Form Submissions: Retained until we've resolved your inquiry and for a reasonable period thereafter if needed for follow-up.
• Newsletter Subscriptions: Retained until you unsubscribe or otherwise withdraw your consent.
• Sales Call Bookings: Retained as long as necessary to manage and follow up on the appointment, and for related business records.
• Chat Data (Crisp): Stored until the user's query is resolved. We may retain transcripts for a brief additional period if necessary for support record-keeping.
• Log Data: Retained for system security and troubleshooting, typically 3 days.

We periodically review our retention schedules to ensure data is not kept longer than necessary.

Your Rights Under GDPR

You have rights regarding your personal data, including:

1. Access: Request a copy of your personal data.
2. Rectification: Ask us to correct or update your information.
3. Erasure: Request deletion of your data if it's no longer needed for the purpose collected.
4. Objection: Object to certain processing (e.g. direct marketing).
5. Restriction: Request limited processing of your data.
6. Portability: Receive your data in a structured format or have it transferred to another controller.
7. Withdraw Consent: Where processing is based on consent (e.g. newsletter), withdraw at any time.

To exercise these rights, please email us at support@inquira.health. We will respond within the timeframe required by law.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or alteration. However, no online transmission can be guaranteed 100% secure.

Changes to This Website Privacy Policy

We may update this policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it's accessible. Where appropriate, we may notify you by email or by posting a notice on our website.